Privacy policy
Last updated: 1 November 2026
Data we collect
When you check coverage or contact us, we collect the information you provide: your name, address, phone number, and email. We also keep basic connection diagnostics (speed tests, outage reports) to maintain service quality.
How we use it
Your data is used to verify coverage, install and maintain your service, bill accurately, and respond to support requests. We do not sell, rent, or trade your personal data to anyone.
Storage & protection
Data is stored on secured servers in Indonesia with access limited to trained staff who need it to serve you. We apply encryption in transit and regularly review our security practices.
Your rights
You may request a copy of your data, correction of inaccurate data, or deletion of your account at any time by emailing privacy@binet.id. We respond within 5 business days.